Standard Orders

Once your payment has been successfully confirmed, we will begin processing your order.

• For standard orders containing a single in stock item, the usual preparation time is 1–3 business days.
• For combined orders containing multiple items, the usual preparation time is 1–4 business days.

Please always check whether the product you are ordering is marked as in stock or made to order.

Products marked as made to order require additional production time before they can be prepared for shipment. The estimated production time is displayed on the relevant product page and may vary depending on current workload, production capacity, material availability and other circumstances affecting manufacturing.

Any production time shown for a made to order product is an estimate only and is not a guaranteed completion or dispatch date.

Once your order has been dispatched, you will receive a shipping confirmation together with the tracking information provided by the carrier.

Shipping Carriers

Dante’s Workshop is an official FedEx partner, and international shipments are primarily handled by FedEx.

Shipments within Hungary, as well as certain shipments to nearby European destinations, may be handled by GLS or DPD depending on the destination, package characteristics and current service availability.

Shipping with any other carrier is available only upon specific request and individual arrangement. Any additional costs resulting from the requested carrier or shipping method must be covered by the customer.

Estimated Standard Shipping Times

Estimated transit times are generally:

• European Union: 2–5 business days
• Rest of Europe: 3–7 business days
• North America: 3–7 business days
• Rest of the world: 5–14 business days

These transit times are estimates only and may vary depending on the destination, customs procedures, carrier workload, seasonal demand, weather conditions or other circumstances outside the control of Dante’s Workshop.

The listed transit times are based on carrier estimates and are not guaranteed by Dante’s Workshop.

Express and Special Shipping Requests

Express shipping is not offered as a standard checkout option.

However, expedited or special shipping arrangements may be available upon request. Availability and pricing are determined individually based on the destination, package characteristics, current carrier capacity, seasonal traffic and other relevant circumstances.

Any additional shipping costs associated with an express or specially requested service must be covered by the customer.

Customers wishing to request express shipping or a specific carrier should contact Dante’s Workshop before shipment is arranged.

Custom Orders and Personalized Items

Custom made, personalized and individually commissioned products may require individually calculated shipping costs due to differences in size, weight, value, packaging requirements and destination.

Whenever the shipping cost can be reasonably determined in advance, it will be calculated and included as part of the order or quotation. In certain cases, however, the final shipping cost can only be accurately determined once the product has been completed and its final dimensions, weight and packaging requirements are known.

If the shipping cost cannot be determined in advance and will need to be calculated separately after completion, the customer will always be informed of this before the order is confirmed. Once the product is ready for shipment, the final shipping cost and available shipping arrangement will be provided to the customer.

Custom orders are generally prepared for shipment within 1–3 business days after completion, depending on the complexity, size and packaging requirements of the product.

Once a shipment has been handed over to the carrier, tracking information provided by the carrier will be forwarded to the customer whenever available.

Customs, Import Duties and Local Regulations

Customers are responsible for complying with all applicable import laws, regulations and restrictions in their destination country.

The customer is also responsible for any customs duties, import taxes, VAT, brokerage fees, handling fees or other charges imposed by customs authorities, governments or shipping carriers in the destination country, unless explicitly stated otherwise at checkout.

Dante’s Workshop cannot guarantee that a product will be permitted for import into every country or region. It is the customer’s responsibility to verify all applicable local import requirements and restrictions before placing an order.

Dante’s Workshop is not responsible for delays, inspections, seizures, returns, additional costs or other issues caused by customs authorities, import restrictions, incorrect or incomplete customer information, or the customer’s failure to comply with applicable local regulations.

If a shipment is returned to Dante’s Workshop because the customer refuses to pay applicable import charges, fails to collect the shipment, provides an incorrect or incomplete address, or the shipment cannot be imported due to local restrictions, any additional shipping, return shipping, customs, handling or related costs may be deducted from any refund where permitted by applicable law.

Delivery and Tracking

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Once a shipment has been handed over to the carrier, tracking information provided by the carrier will be forwarded to the customer whenever available.

Customers should contact Dante’s Workshop as soon as possible if the tracking information indicates a delivery problem, damage or an unexpected delay so that we can assist with the carrier investigation where possible.